The Eight Essential People Skills for Project Management Solving the Most Common People Problems for Team Leaders

Case 5.1: Why We Don't Confront Poor PerformersThe Ten Toughest People to Work With; Characteristics of Difficult People and Underperformers; How to Get Poor Performers Back on Track; What Holds Back Difficult People and Underperformers; Strategies for Correcting Difficult and Underperforming Behaviors; Process Model for Turning Around Difficult People, Underperformers, and Other Problem Employees; The Best Tips and Techniques for Difficult Conversations; Be Aware of Difficult Overachievers; Skill Five Summary; SKILL SIX How to Motivate the Right Team Behaviors: The ABC Boxes

Case 6.1: The Ambitious Project Manager- Does the End Justify the Means?The Best Model for Facilitating Team Behaviors; Triggering the Right Team Behaviors: Box A; Defining Your Team's Critical Success Behaviors: Box B; The Most Important Skill for Sustaining Desired Team Behaviors: Box C; Case 6.2: Sharing Best Practices- How to Shape a New Team Behavior; Skill Six Summary; SKILL SEVEN How to Succeed When Faced with Change, Problems, and New Challenges: The Black Box Effect; Case 7.1: The Cross- Country Championship- The Risk Taker

Cover; Half Title; Title; Copyright; Dedication; Contents; INTRODUCTION; SKILL ONE How to Diagnose and Correct People Problems: The Wedge; The New Organizational Wedge Model- No More Pyramids; Leveraging the Power and Resources of Individuals, Teams, and Management; Using the Wedge to Manage Performance and People Problems; Skill One Summary; SKILL TWO How to Be Tough on People Problems without Being Tough on People: The Three Hats; Case 2.1: Managing Tough Situations- Juggling Your Roles as a Team Leader; Case 2.2: It's Tough to Let Go- Delegating Responsibilities to Others

Case 2.3: Being a Tough Leader- Displaying Genuine LeadershipThe Toughest Challenge for a Team Leader; Six Ways to Bring Out Your Best; Skill Two Summary; SKILL THREE How to Build Highly Successful Teams: The Loop; Case 3.1: The Company Merger- Forming a New Team; What Motivates and Demotivates People to Stay Engaged; Keeping Your Team Together during Conflicts; Case 3.2: The Tuna Fish Sandwich- Preventing Conflicts; Choosing between ''We'' and ''Me; The Value of Good Teamwork; The Six Inclusive Behaviors of Highly Successful Teams; Skill Three Summary

SKILL FOUR How to Boost People's Attitudes, Happiness, and Performance: The Ice Cream ConeCase 4.1: The Ice Cream Cone- The Importance of Keeping a Good Attitude; The Different Attitude Levels of People; What Drives Positive and Negative Attitudes; How to Improve the Attitude and Performance of Your Team; Case 4.2: The Finger Cut- Focus on the Behavior, Not the Outcome; Empowerment Raises People's Attitudes; How to Treat People the Right Way for Maximum Impact; Skill Four Summary; SKILL FIVE How to Turn Around Difficult People and Underperformers: Roll the Ball Forward