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Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty
In: Business Wire (English), 2020-06-02
Online
Zeitungsartikel
Zugriff:
NICE inContact (Nasdaq: NICE) today announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and Engagement in Today’s Contact Centers study, commissioned by NICE inContact and ICMI, polled over 150 agents across 20 different industries to better understand where they view their greatest impact on customer experience, serving as effective brand ambassadors, and inspiring brand loyalty and lifetime value. [ABSTRACT FROM PUBLISHER]
Titel: |
Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty
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Autor/in / Beteiligte Person: | inContact, NICE |
Zeitschrift: | Business Wire (English), 2020-06-02 |
Veröffentlichung: | 2020 |
Medientyp: | Zeitungsartikel |
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